Return & Refund Policy

Every TrackXLorder is made to order for you, so we can't take returns because you changed your mind. We do stand behind our work. If an item arrives defective, damaged, or different from the design you approved, we will remake it or refund it at no cost to you.

This policy covers all orders placed through track-xl.com, by email, or through an approved quotation.

Jerseys and apparel made with your logos, names, numbers, colors, or designs are made specifically for your order. We can't resell them, so they can't be returned or exchanged unless they are defective or incorrect (see below).

This includes items where:

• the sizes ordered match the sizes listed on your approved order or size run;
• the names, numbers, spelling, or artwork match the mockup you approved;
• colors differ only slightly from your screen because of normal screen and fabric dye variation.

Please check our size charts and your design proof carefully before you approve production. Our team can help with sizing before your order goes into production.

Contact us within 14 days of delivery if any item in your order:

• has a manufacturing defect, such as faulty stitching, peeling or cracked printing, or damaged fabric;
• arrived damaged in transit;
• has the wrong size, color, name, number, or artwork compared with your approved order;
• is missing from your shipment.

Once we confirm the issue, we will remake or replace the affected items free of charge, or refund them if you prefer. A remake usually ships within our standard production time for that product.

Items must be unworn (apart from trying them on), unwashed, and not altered. Normal wear and tear, damage from improper washing or care, and issues reported after 14 days are not covered.

1. Email support@track-xl.com within 14 days of delivery with your order or quotation number.
2. Include clear photos of the issue and, for damaged parcels, a photo of the packaging.
3. We will reply within 2 business days. If we need the items back, we will send return instructions and a prepaid shipping label. Please don't send items back without contacting us first.
4. Once the claim is approved, or once we receive the returned items, we will start your remake or refund.

If the problem is our mistake (a defect, damage, or an incorrect item), TrackXL pays all return and reshipping costs. In some cases we may ask you to keep the item instead of sending it back.

Approved refunds go back to your original payment method within 7–10 business days. Your bank or payment provider may take a few extra days to show the refund.

Refunds cover the price of the affected items and, where the whole order was affected, the original shipping charge. Customs duties and import taxes your carrier collected may need to be claimed back through the carrier or customs office.

You can change or cancel an order for a full refund any time before you approve the final design proof and production begins.

Once production has started, materials have been cut and printed for your order, so it can no longer be cancelled. In that case, contact us as soon as possible and we will do our best to help.

Questions about this policy or your order? Email support@track-xl.com, call +92 318 7289249, or use our contact page.